Document type
Policy page
Audience
Platform users
Enforcement
Order record based
Support channel
Contact support
Policy details
This summary is written in plain language to help teams understand expectations before dispatch.
Visible fee
OTTOH GO displays its 10% platform and escrow fee separately from the carrier quote where applicable.
Milestones
Payment handling follows the order state. Do not send money outside the payment instructions shown in the platform.
Problems
Raise a payment, delivery or damage concern promptly through support so the order record can be reviewed.