Document type
Policy page
Audience
Platform users
Enforcement
Order record based
Support channel
Contact support
Policy details
This summary is written in plain language to help teams understand expectations before dispatch.
Information we use
We use account, order, vehicle, payment-status and support information to operate the service, keep people safe and improve dispatch.
Sharing
Relevant order details are shared with the parties needed to fulfil a shipment — and driver contact details unlock for a client only after escrow is paid. We do not sell personal information.
Deleting your account
You can erase your data yourself: open Account, scroll to Danger Zone and confirm with the phrase "delete my account". Your auth login, profile, order history, bids, ratings, messages and uploaded files are permanently removed through the same cascade as our internal tooling uses. An audit entry recording that the account was deleted is retained for security.
Your choices
Contact support to ask about your information, correct profile details or discuss account access. Newsletter subscribers can opt out through the unsubscribe link in every bulk email.